Refund Policy

At Gadget Hive, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help. Please review our refund policy outlined below:

1. Eligibility for Refunds:

   • To be eligible for a refund, the item must be unused, in its original condition, and returned within 14 days of the purchase date.
   • Certain items such as software, downloadable products, and gift cards are not eligible for refunds.

2. Refund Process:

   • To initiate a refund, please contact our customer service team to request a return authorization.
   • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

3. Return Shipping:

   • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
   • We recommend using a trackable shipping service and purchasing shipping insurance for returns to ensure the safe delivery of the item.

4. Refund Exceptions:

   • Refunds may be subject to deductions for restocking fees, return shipping costs, or other applicable fees, depending on the circumstances of the return.
   • Items that are damaged, missing parts, or not in their original packaging may be subject to partial refunds.

5. Damaged or Defective Products:

   • If you receive a damaged or defective product, please contact us immediately to arrange for a replacement or refund.
   • We may require photographic evidence of the damage or defect to process your request efficiently.

6. Refunds for Promotional or Sale Items:

   • Promotional or sale items may be eligible for refunds at the discounted price paid.
   • Refunds for promotional or sale items may be subject to the terms and conditions of the promotion.

7. Refunds for International Orders:

   • For international orders, refunds will be issued in the original currency of the purchase at the exchange rate applicable at the time of the refund.

8. Cancellation of Orders:

   • Orders may be canceled for a full refund if the cancellation request is made before the order has been shipped. Once the order has been shipped, it is subject to our standard refund policy.

9. Contact Us:

   • If you have any questions or concerns regarding refunds, please contact our customer service team for assistance.

By making a purchase from Gadget Hive, you agree to abide by the terms and conditions outlined in this refund policy. We reserve the right to update or modify this policy at any time without prior notice.

Contact us at:

[email protected]

https://gadgethivestore.bigcartel.com/contact